Senior Associate, Service Delivery
B
bswiftBenefits Administration
Remote- US, 8 AM-5 PM Central TimeFull-TimeSenior
Salary65,000 - 80,000 USD per year
Apply NowOpens the employer's application page
Job Details
- Experience
- 3+ years of experience in benefits administration; 3+ years of experience in a client services role; 2+ years of project management experience.
- Required Skills
- Project ManagementMicrosoft ExcelQuality Assurance
Requirements
- Bachelor’s degree from a four-year college or university, or an equivalent combination of education and experience.
- 3+ years of experience in benefits administration with hands-on experience supporting platforms and processes.
- 3+ years of experience in a client services role.
- 2+ years of project management experience.
- Solid technical background with the ability to navigate complex systems.
- Advanced proficiency in Microsoft Excel, including VLOOKUPs, Pivot Tables, and basic formulas.
- Strong written and verbal communication skills.
- Analytical skills with the ability to synthesize complex data into actionable insights.
- Ability to operate effectively and make timely decisions in a fast-paced environment.
- High level of productivity, organization, reliability, accuracy, and attention to detail.
Responsibilities
- Resolve client issues by leveraging internal systems and research to identify solutions.
- Triage client tickets and inquiries within 24 hours, maintaining ownership through resolution.
- Support and provide technical guidance during the implementation of new client benefits websites.
- Maintain and update client sites, including benefit class matrices, requirements, rates, permissions, and question logs.
- Perform quality assurance testing on client sites and manage carrier and payroll feed workflows.
- Prepare and deliver technical product presentations, demonstrations, and training sessions.
- Identify and drive continuous process improvements and develop fulfillment procedures.
- Mentor team members and share insights across bswift teams.
View Full Description & ApplyYou'll be redirected to the employer's site
