Clinical Care Navigator, Overnight
New
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Spring HealthMental Health
Location: Remote, 12am - 8am ETFull-TimeMiddle
Salary$33.33 - $38.93
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Job Details
- Experience
- Minimum of 2+ years of direct clinical care experience.
Requirements
- LCSW, LMFT, LPC, or licensed psychologist license.
- Minimum of 2+ years of direct clinical care experience.
- Expertise in crisis assessment and safety planning.
- Knowledge of crisis support, CBT, motivational interviewing, mindfulness, and solution-focused clinical interventions.
- Fully engaged and free from interruptions for the duration of shift.
- Excellent listening, written, and verbal communication skills.
- Acknowledge and embrace diversity and inclusion.
- Motivated to go above and beyond for members.
- Tech-savvy: comfortable using various computer platforms and learning new systems.
- Able to multi-task and context switch.
Responsibilities
- Provide in-the-moment clinical support, psycho education, and connection to appropriate referrals and resources on a clinical phone queue.
- Utilize skills such as active listening, motivational interviewing, and solution-focused approaches to collaboratively engage with members.
- Assess for risks and provide crisis support, safety planning, and follow up with high risk members.
- Recommend a plan of action based on clinical presentation and coordinate connection to appropriate care and services.
- Provide after hours support to members and leaders seeking services.
- Complete professional documentation and interact with members and providers through email.
- Follow care management outreach protocols and identify and problem-solve barriers to care.
- Coordinate closely with Spring Health care providers and the Provider Operations team.
- Interact and problem-solve with multi-disciplinary teams such as Care Support, Benefits/Billing, and Product.
- Participate in staff meetings, case consultations, and trainings.
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