Confirmations Specialist
New
B
Bath & Cabinet ExpertsHome Improvement
Indiana, United States. Kentucky, United States. Ohio, United States. New Mexico, United States. Texas, United States. Illinois, United StatesFull-TimeMiddle
SalaryCompetitive pay and several bonus opportunities
Apply NowOpens the employer's application page
Job Details
- Experience
- Minimum of 2 years
- Required Skills
- CRM
Requirements
- Minimum of 2 years’ experience in confirmations, call center, or sales-related roles.
- Excellent verbal communication and phone presence.
- Strong organizational skills with the ability to prioritize tasks effectively.
- Detail-oriented with strong follow-through.
- Comfortable working in a fast-paced environment.
- Weekend availability.
Responsibilities
- Manage and maintain accurate, up-to-date schedules for Design Consultants.
- Handle inbound and outbound confirmation calls.
- Confirm and verify criteria including homeownership, project scope, and decision-maker availability.
- Reinforce appointment expectations and value with homeowners.
- Improve customer satisfaction through professional and effective communication.
- Reduce cancellations, reschedules, and no-shows.
- Document all appointment updates and notes accurately in the CRM.
- Communicate schedule changes or concerns to sales leadership.
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