Accounts Receivable Administrator

New
P
PeoplePartnersAccounting, Finance
Source API remote eligibility restrictions: United States, 8:00AM - 5:00 PM NZSTFull-TimeMiddle
Salary not disclosed
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Job Details

Languages
English
Experience
2+ years
Required Skills
CRM

Requirements

  • 2+ years of relevant experience in accounts receivable, credit control, collections, or customer account management.
  • Strong written and verbal English communication skills.
  • Experience following up overdue accounts, invoices, and payment commitments professionally and consistently.
  • Strong relationship-building, negotiation, and problem-solving skills.
  • Ability to investigate reasons for non-payment and work toward practical resolutions.
  • Strong organizational skills with the ability to manage multiple customer accounts and prioritize follow-up activity.
  • High attention to detail when reviewing invoices, payments, account balances, and customer information.
  • Experience using accounting, accounts receivable, CRM, ERP, or similar business systems.
  • Competency using Microsoft 365.
  • Ability to handle confidential and commercially sensitive information responsibly.

Responsibilities

  • Manage an assigned portfolio of customer accounts and outstanding receivables.
  • Proactively follow up overdue invoices by phone and email.
  • Manage payment commitments and agreed payment terms.
  • Investigate reasons for non-payment and identify barriers to payment.
  • Monitor aged receivables and prioritize accounts based on age, value, and risk.
  • Maintain accurate records of customer conversations, actions, and outcomes.
  • Investigate and resolve invoice queries, disputes, and account discrepancies.
  • Work with Accounts and operational teams in New Zealand to resolve account issues.
  • Escalate significantly overdue, disputed, or higher-risk accounts appropriately.
  • Support account reconciliations and Accounts Receivable administration.
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