Strategic Account Manager, Firefox Enterprise (DACH)
New
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Mozilla CorporationEnterprise Software
Grow Firefox Enterprise across Germany, Austria, and Switzerland, Occasionally accommodate collaboration and meetings aligned with U.S. business hoursFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Native-level fluency in German and advanced written and verbal communication skills in English
- Required Skills
- Stakeholder managementCustomer SuccessAccount Management
Requirements
- Experience owning strategic customer relationships in enterprise technology
- Engagement with both senior and operational stakeholders
- Track record of supporting commercial outcomes through renewals, expansion, or consultative sales
- Strong relationship-building and communication skills
- Experience coordinating cross-functional teams to address customer requirements, risks, and escalations
- Sufficient technical curiosity to engage credibly with enterprise architects, security teams, IT operations, and product specialists
- Native-level fluency in German
- Advanced written and verbal communication skills in English
- Willingness and ability to travel across Germany, Austria, and Switzerland
- Willingness and ability to occasionally accommodate collaboration and meetings aligned with U.S. business hours
Responsibilities
- Serve as the primary point of contact for assigned customer accounts
- Build and maintain strong, long-term client relationships with executive, commercial, technical, procurement, and partner stakeholders
- Develop success plans and guide customers from pilot through deployment, adoption, and broader rollout
- Monitor account health, lead business reviews, identify risks, and coordinate mitigation plans
- Own renewal planning, develop expansion opportunities, and maintain accurate retention and revenue forecasts
- Identify, qualify, develop, and close new Firefox Support opportunities when customer responsibilities allow
- Recognize broader Firefox Enterprise opportunities and coordinate them with the responsible Account Executive
- Conduct regular check-ins, business reviews, and success planning with customers
- Resolve issues and escalate when necessary to ensure timely resolution
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