Manager, Technical Account Teams
New
S
SocketB2B SaaS, Security
You must be located in EuropeFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 4+ years directly managing post-sales teams; 6+ years total in pre or post-sales roles
- Required Skills
- Customer SuccessHubSpot
Requirements
- 4+ years of experience directly managing post-sales teams such as TAM or Solution Engineering.
- 6+ years of total experience in pre or post-sales roles within B2B SaaS.
- Demonstrated experience owning GRR, NRR, or adoption targets.
- Background in security, developer tools, or adjacent technical products.
- Deep understanding of SDLC, dev, and security team operations.
- Experience as an escalation owner on at-risk enterprise accounts.
- Proven ability to build or improve post-sales systems including segmentation and health scoring.
- Executive presence suitable for interactions with CISOs and VPs of Engineering.
- Willingness to travel for customer and company meetings.
- Must be located in Europe.
Responsibilities
- Lead, coach, and grow a team of Technical Account Managers.
- Own adoption, customer health, and gross retention outcomes.
- Mature post-sales systems like segmentation, health scoring, and lifecycle playbooks.
- Serve as the senior escalation point for at-risk enterprise accounts.
- Set performance bars and drive career growth for the team.
- Implement automation and one-to-many programs to increase team efficiency.
- Provide technical field intelligence to Product and Engineering teams.
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