Manager, Technical Account Teams
New
S
SocketSoftware Security
You must be located in EuropeFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 4+ years directly managing post-sales teams; 6+ years total in pre or post-sales roles
- Required Skills
- People ManagementCustomer SuccessHubSpotZendesk
Requirements
- 4+ years of direct experience managing post-sales teams such as TAMs or Solution Engineering.
- 6+ years of total experience in pre-sales or post-sales roles within B2B SaaS.
- Proven experience hiring, developing, and performance-managing individual contributors.
- Demonstrated ownership of retention metrics (GRR, NRR) and adoption targets.
- Background in security, developer tools, or adjacent technical products with knowledge of the SDLC.
- Experience as an escalation owner for at-risk enterprise accounts.
- Expertise in building or operationalizing post-sales systems like health scoring, segmentation, and QBR frameworks.
- Executive presence to interface with CISOs and VPs of Engineering.
- Willingness to travel for customer and company meetings.
- Must be located in Europe.
Responsibilities
- Lead, coach, and grow a team of TAMs while hiring ahead of organizational needs.
- Own adoption, customer health, and gross retention outcomes, partnering with AEs on renewals.
- Influence and mature the post-sales operating system including segmentation, health scoring, and lifecycle playbooks.
- Serve as the senior escalation point for at-risk accounts, creating and executing save plans.
- Set performance benchmarks and career growth paths for team members.
- Implement automation and one-to-many programs to increase team efficiency.
- Communicate technical field intelligence and product patterns to Engineering and Product teams.
- Report key retention, adoption, and team health metrics to company leadership.
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