Strategic Account Manager, Firefox Enterprise
New
M
MozillaSoftware
Remote France, Must be willing and able to occasionally accommodate collaboration and meetings aligned with U.S. business hoursFull-TimeSenior
Salary€53.000 — €71.000 EUR
Apply NowOpens the employer's application page
Job Details
- Languages
- English, French
- Required Skills
- NegotiationAccount ManagementClient relationship managementCustomer support
Requirements
- Significant experience in enterprise SaaS, infrastructure, security, or platform account management, sales, or customer support
- Strong relationship-building skills with the ability to establish trust and credibility
- Proven track record of supporting customer renewals, retention, and revenue growth
- Strong written and verbal communication skills in English and French
- Must be willing and able to travel within France as needed
- Must be willing and able to occasionally accommodate collaboration and meetings aligned with U.S. business hours
- Negotiation and influence skills to support renewals, expansions, and customer advocacy
Responsibilities
- Serve as the primary point of contact for assigned customer accounts
- Build and maintain strong, long-term client relationships
- Understand our customer goals, challenges, and business needs
- Drive Firefox Enterprise adoption, engagement, and overall satisfaction across the account
- Manage renewals and proactively address retention risks
- Coordinate with internal teams to deliver a seamless customer experience
- Identify and pursue expansion opportunities within existing accounts
- Track account health, usage, and performance metrics
- Conduct regular check-ins, business reviews, and success planning with customers
- Resolve issues and escalate when necessary to ensure timely resolution
View Full Description & ApplyYou'll be redirected to the employer's site
