Destination Support Specialist - Africa
New
U
UJVLuxury Travel
Remote - USAFull-Time
Salary not disclosed
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Job Details
- Required Skills
- DocumentationCustomer support
Requirements
- Background in the hospitality or travel industry.
- Strong familiarity with Africa as a destination for luxury travelers.
- Highly detail-oriented with strong organizational and documentation skills.
- Comfortable working behind the scenes in an operational support role.
- Ability to handle multiple itineraries and operational tasks while maintaining high levels of accuracy.
- Experience working with Destination Management Companies (DMCs) and supplier communications is preferred.
- Familiarity with Wetu or similar itinerary-building platforms is a plus.
Responsibilities
- Support the creation and refinement of client proposals by ensuring pricing accuracy and itinerary clarity.
- Convert supplier quotations into client-ready proposals and verify rack and contracted rates.
- Load confirmed bookings into internal reservation systems and ensure invoices accurately reflect booked services.
- Draft responses to client and travel advisor inquiries under the direction of Destination Specialists.
- Maintain organized documentation and internal knowledge base materials like tipping guides and activity information.
- Participate in pre-departure calls and document post-trip feedback for internal teams.
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