Healthcare Support Specialist

New

Salvo HealthHealthcare

Must be based in the USAFull-TimeMiddle

Salary not disclosed

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Job Details

3+ years of experience in healthcare billing, health insurance support, or a related patient-facing support role.
3+ years of experience breaking down complex topics into simple, patient-friendly explanations.
Strong technical proficiency with the ability to navigate multiple systems, tools, and platforms simultaneously.
Experience conducting patient or customer conversations while documenting and troubleshooting in real time.
Deep familiarity with insurance terminology, benefits, claims, CPT codes, and coverage workflows.
Proven experience handling confidential and sensitive patient data in compliance with HIPAA.
Ability to sit at a workstation for extended periods using a computer and headset.
Excellent interpersonal, verbal, and written communication skills.
Ability to thrive in a fast-paced, high-growth environment.
Must be based in the USA.
Must have a hard-wired, high-speed internet connection.
Bilingual (English/Spanish) is a plus.

Respond to patient inquiries through chat, email, and internal messaging with clarity, warmth, and professionalism.
Break down complex topics (billing, CPT codes, coverage, device returns, etc.) into simple, patient-friendly explanations.
Maintain a consistent tone that reflects Salvo’s values: supportive, empowering, and solution-oriented.
Follow up proactively until each issue is fully resolved.
Document all interactions clearly and accurately.
Follow established workflows for benefit checks, escalations, and provider-office boundaries.
Troubleshoot patient issues related to the app, onboarding, or device setup before escalating.
Identify recurring issues and flag them to leadership with context and examples.
Monitor Slack for team tags and respond promptly.

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