Technical Support Consultant
New
S
SupportYourAppTechnical Support
Sarajevo, Federation of Bosnia and Herzegovina, Bosnia and Herzegovina. Tuzla, Federation of Bosnia and Herzegovina, Bosnia and Herzegovina. Banja Luka, Republika Srpska, Bosnia and Herzegovina. Vojvodina, Serbia. Tivat, Tivat Municipality, Montenegro. Kotor, Kotor Municipality, MontenegroContractMiddle
Salary not disclosed
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Job Details
- Languages
- Fluent Croatian and English (at least C1 for both spoken and written)
- Experience
- At least 1 year
- Required Skills
- AndroidJiraMicrosoft OfficeTechnical supportCRM
Requirements
- Fluent Croatian and English (at least C1 for both spoken and written)
- At least 1 year of proven experience in remote and/or on-site (field) technical support
- Practical experience troubleshooting and supporting Microsoft Windows operating systems (XP, Vista, 7, 8, 8.1, 10, 11)
- Experience providing support and installing, configuring, and troubleshooting antivirus software and personal firewalls
- Experience supporting Microsoft Outlook and common web browsers
- Experience installing and configuring internet and network connections (ADSL, cable, LAN, Wi-Fi, and 3G service)
- Experience providing office software support (Word, Excel, Access, PowerPoint)
- Working knowledge of Windows, macOS, Android, and iOS environments
- Analytical and research skills
- Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps download / 40 Mbps upload)
- Linux knowledge (plus)
Responsibilities
- Deliver outstanding customer support via chats and emails
- Accurately record and document incidents, service requests, and relevant customer information in the CRM system, Jira
- Assess and prioritize incidents according to their urgency, impact, and defined procedures
- Escalate incidents to the appropriate internal departments or support levels when required
- Build strong and lasting customer relationships
- Keep up with evolving tools and technology
- Handle sensitive customer data with care and security
- Maintain deep understanding of client solutions and meet KPI
- Communicate with developers and cross-functional specialists
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