Customer Support Team Lead
New
P
Property LeadsReal Estate
REMOTE | USFull-TimeLead
Salary60,000 - 95,000 USD per year
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Job Details
- Languages
- English
- Experience
- 3+ years
- Required Skills
- Data AnalysisProblem SolvingProcess improvementCRMCustomer support
Requirements
- 3+ years of experience in Customer Support, Customer Service, or a related B2B customer-facing role.
- Demonstrated track record of delivering an exceptional customer experience.
- Excellent written and verbal communication skills in English.
- Ability to remain calm and helpful when dealing with upset customers.
- Strong problem-solving and analytical skills.
- Highly organized with the ability to manage multiple tasks simultaneously.
- Comfortable working with support platforms, CRMs, and reporting tools.
- Proven ability to collaborate effectively with other teams.
- High attention to detail and strong follow-through on tasks.
- Proactive mindset focused on continuous process and team improvement.
Responsibilities
- Serve as point person for support-related requests through ticketing platforms, calls, and texts.
- Ensure customers receive fast, helpful answers and exceptional service.
- Review support communications to maintain high quality standards.
- Create and implement processes and training to improve team productivity.
- Partner with Customer Success, Technology, and Refunds teams to resolve issues.
- Track team performance metrics and report results to leadership.
- Train and mentor new support team members.
- Identify opportunities for automation and workflow improvements.
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