Remote Customer Service Team Lead
New
S
SedgwickInsurance / Financial Services
United States, Monday, Tuesday, Friday: 12:00 PM - 9:00 PM EST, Saturday, Sunday: 11:00 AM - 8:00 PM ESTFull-TimeLead
Salary21 - 23 USD per hour
Apply NowOpens the employer's application page
Job Details
- Experience
- Four (4) years of customer service, call center, housing, hospitality, insurance, or related business experience
- Required Skills
- Microsoft OfficeCoachingCustomer support
Requirements
- Four years of experience in customer service, call center, housing, hospitality, insurance, or related business.
- Strong leadership, coaching, and team-development abilities.
- Advanced problem-solving and critical-thinking skills.
- Ability to monitor service levels, queue performance, and operational metrics in real-time.
- Proficiency with Microsoft Office products.
- Excellent oral and written communication skills.
- Ability to balance leadership responsibilities with personal production requirements.
- Bachelor's degree preferred.
- Prior leadership or supervisory experience in a high-volume call center preferred.
Responsibilities
- Provide operational oversight, task delegation, and workflow management for the housing support line.
- Act as the primary point of contact for escalated housing inquiries and complex decision-making.
- Monitor real-time call volume, staffing coverage, and service-level performance metrics.
- Lead by example by performing inbound customer service duties alongside the team.
- Coach, mentor, and train team members while driving productivity and accountability.
- Manage and audit hotel bookings, extensions, and billing documentation for accuracy.
- Coordinate staffing schedules, holidays, and coverage planning based on business demand.
View Full Description & ApplyYou'll be redirected to the employer's site
