Customer Service Representative
New
P
Point C HealthHealthcare Administration
United States - Remote, 8:00 am to 8 pm Monday – Friday, Eastern Time zoneFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 2+ years of customer service experience; 1+ years in a TPA or payer setting.
- Required Skills
- Microsoft OfficeCustomer service
Requirements
- 2+ years of customer service experience.
- 1+ years of experience in a TPA or payer setting.
- Bachelor’s degree or medical billing/coding certification.
- Strong communication, multitasking, and computer skills.
- Proficiency in Microsoft Office.
- Ability to work remotely and handle prolonged computer-based tasks.
- Experience with self-funded plans (preferred).
- Additional TPA or payer experience (preferred).
Responsibilities
- Create a welcoming experience by authentically engaging every caller.
- Make a connection with customers through friendly and genuine conversation.
- Interact with the team and co-workers in a supportive and purpose-driven environment.
- Thoroughly and accurately answer questions about healthcare accounts.
- Listen to callers’ needs and provide appropriate solutions.
- Handle 35-50+ inbound and outbound phone calls per day.
- Work closely with claim staff to make warranted adjustments to claims.
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