Account Manager, Large Market
New
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TeamSnapSports Technology
TeamSnap is a fully remote company, so you need to be very comfortable working with people who aren’t in the same time zone as you. We are always expanding, but there is a small list of states we do not hire in... we can only hire permanent US residents at this time.Full-TimeMiddle
Salary$73,000, inclusive of base and commissions
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Job Details
- Experience
- 1-3+ years of experience in Customer Success, Relationship Management, or Account Management
- Required Skills
- Customer SuccessSaaSAccount ManagementRelationship management
Requirements
- 1-3+ years of experience in Customer Success, Relationship Management, or Account Management.
- Experience in a SaaS environment (preferred).
- Proven track record of hitting retention and expansion targets.
- Experience managing complex, high-value accounts.
- Ability to travel occasionally for company meetings and client visits.
- Strong business acumen and ability to understand customer goals.
- Excellent listening skills.
- Resourceful mindset with the ability to take initiative.
- Customer-focused with strong compassion.
- Collaborative and team-oriented approach.
- Sports industry experience (preferred).
Responsibilities
- Manage a portfolio of our largest accounts, establishing strong relationships and hitting retention goals.
- Run demos of TeamSnap platforms to show the value of new products or add-ons.
- Use account and usage data to drive proactive outreach, building account plans and spotting risk or expansion signals.
- Drive a value-based sales process, uncovering customer needs through discovery and customized demonstrations.
- Manage your upsell pipeline to hit renewal and expansion targets across your portfolio.
- Follow up on marketing-driven campaigns to identify challenges and create growth opportunities.
- Serve as the Voice of the Customer internally, escalating product feedback.
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