Service Operations Representative
New
R
RoadRunnerWaste Management
Remote - USA, 8am - 5pm ESTFull-TimeMiddle
Salary$21 - $24.04 per hour with 3% bonus (Remote - United States)
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Job Details
- Experience
- 3–5+ years
- Required Skills
- Data AnalysisSalesforceCustomer serviceHubSpotZendeskAccount Management
Requirements
- 3–5+ years of experience in service, logistics, supply chain, vendor operations, or B2B account management.
- Proven experience managing third-party vendors and haulers, including enforcing strict Service Level Agreements.
- Demonstrated track record of high-touch, empathetic customer service in high-volume B2B environments.
- Strong ability to de-escalate upset clients and maintain transparent communication during long-resolution workflows.
- Analytical and problem-solving skills, with the ability to identify root causes of recurring operational failures.
- Experience navigating complex B2B software environments like HubSpot, Salesforce, Zendesk, or ERP systems.
- Strong verbal and written communication skills with the ability to influence without direct authority.
- Comfort working in a high-volume, phone-heavy, and fast-paced environment.
- Ability to work a set schedule from 8am - 5pm EST.
- Bachelor’s Degree is preferred.
Responsibilities
- Manage and resolve all incoming service requests and operational issues post-implementation for the Mid-Market customer base.
- Apply industry and process knowledge to troubleshoot and resolve complex, non-standard customer problems.
- Ensure all documentation is accurate and adheres to established best practices for long-term account health.
- Monitor the unassigned queue to take immediate action on incoming volume and critical service requests.
- Serve as the main point of contact for external hauling partners to coordinate scheduling and ensure service adherence.
- Collaborate with internal Customer Success, Sales, and Operations teams to ensure vendors are correctly configured.
- Communicate critical partner information and resolution details to internal teams for consistent customer updates.
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