Service Delivery / Care Coordinator
New
H
Hunt StHome Care
Philippines-based, Align with AU business hours (approx. 9 AM - 5 PM, Monday to Friday)Contract
Salary1,600 AUD per month
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Job Details
- Required Skills
- Microsoft OfficeComplianceData entry
Requirements
- Previous experience in a care coordination, service delivery, scheduling, or administrative support role within the aged care, disability, or community services sector.
- Strong computer skills.
- Proficiency in using scheduling software, CRM systems, and Microsoft Office tools.
- High attention to detail, accuracy, and documentation management.
- Strong organizational and time management skills with the ability to manage multiple priorities.
- Excellent communication and interpersonal skills with a client-focused approach.
- Knowledge of care compliance standards and understanding of client confidentiality requirements.
- Ability to work independently while collaborating with a wider support team.
- Empathetic and professional attitude when working with clients and caregivers.
Responsibilities
- Coordinate the scheduling and delivery of home care services in line with client care plans.
- Serve as the primary point of contact for clients, their families, and support workers.
- Ensure client needs are met by matching them with suitable caregivers and updating schedules as needed.
- Manage service delivery coordination and rostering to maintain efficient operations.
- Perform data entry and data compliance checking to ensure accurate and up-to-date client and service records.
- Follow up on client feedback and assist in resolving any service-related concerns.
- Assist in the onboarding and orientation of new caregivers and staff.
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