Customer Service Representative
New
B
Brains and BrandsPest control services
Philippines. Metro Manila, Philippines. Central Visayas, Philippines. Central Luzon, Philippines. Calabarzon, Philippines. Mimaropa, Philippines, US Eastern Time business hoursFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Required Skills
- Customer serviceData entry
Requirements
- Prior experience in customer service, call handling, appointment booking, or administrative support.
- Clear, professional, and warm spoken and written English communication skills.
- Comfortable managing inbound calls and booking appointments in a service-based environment.
- Organized and detail-oriented with the ability to manage multiple tasks simultaneously.
- Available to work during US Eastern Time business hours.
- Self-directed and reliable in a fully remote environment.
- Comfortable learning and working in new software platforms quickly.
- Submission of a short Loom video (1 to 2 minutes) introducing yourself and addressing specific role-based scenarios.
Responsibilities
- Answer inbound calls from homeowners, landlords, and property managers with professionalism and warmth.
- Qualify customer needs, explain service options, and book appointments accurately in GorillaDsk.
- Manage data entry, record keeping, and basic administrative tasks across company systems.
- Coordinate scheduling and dispatching for field technicians, ensuring clear communication of job details.
- Track field team status to flag scheduling conflicts or gaps proactively.
- Assist with invoicing, billing follow-up, and collections outreach for overdue accounts.
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