Director, Service Delivery & Excellence, B2B
T
TripadvisorTravel Technology
London, United Kingdom, Lisbon PortugalFull-TimeDirector
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Experience
- 8+ years
- Required Skills
- Artificial IntelligenceSalesforceComplianceBudget management
Requirements
- 8+ years of experience in B2B support, partner operations, or service delivery.
- Proven leadership experience managing managers.
- Demonstrated success leading multi-site operations (100+ FTE) with BPO vendor management.
- Expertise in AI or automation tools deployment within support or operational workflows.
- Strong working knowledge of Salesforce as a support platform.
- Experience in regulated environments with compliance and vetting frameworks.
- Proficiency in workforce forecasting and capacity planning across hybrid teams.
- Full operational budget ownership including staffing and vendor spend.
- Willingness to travel internationally approximately 30% of the time.
Responsibilities
- Develop and execute the B2B support organization strategy in line with company goals.
- Manage end-to-end B2B operational delivery for Viator Supply and Bókun.
- Lead global BPO relationships, including contract negotiations, workforce planning, and performance management.
- Identify, design, and implement AI-driven tooling and automation to scale support operations.
- Enforce onboarding compliance, verification, and supplier quality standards.
- Manage operational budgets, including headcount and vendor spend.
- Collaborate with supply and Bókun stakeholders to enhance partner success.
View Full Description & ApplyYou'll be redirected to the employer's site
