Senior Software Engineer, Assistance Engineering
New
A
AirbnbSoftware Engineering
This position is US - Remote Eligible. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity.Full-TimeSenior
Salary$196,000 — $227,000 USD
Apply NowOpens the employer's application page
Job Details
- Experience
- 6+ years
- Required Skills
- Backend DevelopmentPrompt EngineeringLLM
Requirements
- 6+ years of software development experience in service-oriented architectures and backend development.
- Expertise in workflow optimization and backend systems with a focus on scalable and flexible architecture.
- Experience designing and iterating on prompt engineering to fine-tune AI capabilities for AI/LLM-driven scenarios.
- Familiarity with RAG patterns, memory routing, and agent planning.
- Proficiency in crafting backend systems focusing on technical quality, efficiency, and resilience.
- Excellent collaboration and communication skills to work effectively across teams.
- Passion for agile development, system optimization, and team productivity enhancements.
- Bachelor’s and/or Master’s/Ph.D. degree, preferably in Computer Science, or equivalent practical experience.
Responsibilities
- Contribute to and lead engineering delivery on programs that enable intelligent agent matching, personalized support experiences for high-value customers, and next-generation routing and communication channel capabilities.
- Own and evolve core routing infrastructure, including decision engines, workflow orchestration, and routing rule management.
- Drive consolidation of fragmented routing logic into a centralized, auditable, and maintainable system.
- Collaborate cross-functionally with Product, Operations, Data Science, and partner engineering teams to align on priorities and deliver outcomes.
- Lead and contribute across the full development lifecycle: technical design, implementation, testing, experimentation, and production deployment.
- Participate in on-call rotations, incident response, and post-mortems to ensure the reliability of routing infrastructure.
- Support the team's technical growth by mentoring junior engineers and contributing to a culture of continuous improvement.
View Full Description & ApplyYou'll be redirected to the employer's site
