Director of Operational Efficiency

New

RemoteFull-TimeDirector

Salary not disclosed

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Job Details

10+ years of defined contribution plan administration experience.
5+ years in a senior or management role within a TPA firm.
Hands-on experience managing a large and diverse book of retirement plans (500+ plans strongly preferred).
Expertise in compliance testing, Form 5500 preparation, employer contribution calculations, payroll reconciliation, and audit support.
Demonstrated experience leading operational change through system migrations, technology implementations, and process improvement.
Experience successfully managing a roadmap of projects from prioritization through cross-functional execution.
Familiarity with recordkeeping platforms, payroll vendors, and financial services firms.
Strong proficiency with PensionPro, ASC, and FT William strongly preferred.
Strong project management, organizational, and problem-solving skills.
Excellent written and verbal communication skills.
Ability to operate independently and drive projects in a high-accountability environment.

Develop and implement a playbook of operational improvement initiatives across Strongpoint’s TPA operations.
Identify operational pain points and translate them into prioritized technology, process, and system improvement initiatives.
Test and evaluate new tools, technology, and industry best practices to improve operational efficiency and scalability.
Partner with the Product team to lead the rollout and adoption of technology solutions for plan administration.
Lead migrations to new compliance systems, such as FT William and ASC, ensuring data integrity.
Own census scrubbing initiatives to improve plan data quality and accuracy.
Implement straight-through processing within FT William and ASC to reduce manual touchpoints.
Project manage technology adoption, including implementation planning, training, and ongoing support.

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