Customer Success Manager

CertnBackground screening

CanadaFull-TimeMiddle

SalaryCA$52,880 - CA$66,100; CA$52,880 – CA$66,100 • Offers Commission • 20% Variable

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Job Details

Required Skills: Data AnalysisProblem SolvingCustomer SuccessSaaSHubSpotAccount Management

Proven success in customer success, account management, or a related field.
Track record of successful customer engagement.
Showcased effectiveness in strategic account management.
Adept analytical and problem-solving skills.
Effective communication and presentation abilities.
Experience advocating for customers at an executive level.
Demonstrated ability to collaborate effectively with various departments.
Demonstrated success in driving customer growth through expansion initiatives.
College or university degree or equivalent work experience.
Working experience with SaaS products and the background check industry (preferred).
Certifications in customer success or customer support (preferred).

Develop and execute account plans to ensure customer success and identify growth opportunities.
Own customer onboarding, ramp, and full life cycle achievement including contract renewal.
Find upsell, cross sell, and expansion opportunities and win additional business.
Maintain weekly updates reviewing Customer Stories, Opportunities, Onboarding progress, At Risk Account, and Churn.
Serve as the primary contact for escalated issues, collaborating internally to resolve challenges.
Collaborate with stakeholders across all departments to solve complex customer issues.
Perform Quarterly Business Reviews to proactively address challenges and advocate for new products and services for customers.
Conduct an average of 5-8 proactive meetings per week with your book of business.
Document and utilize Hubspot to track customer interactions.
Measurably increase B2B revenue and margin as it relates to company objectives on a quarterly basis.

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