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Home Office Kundenberater / Call Center Agent

Home Office Kundenberater / Call Center Agent

New
T
TranscomEnergy
Germany, Mo.–Fr., 08:00–16:30 UhrFull-TimeEntry
Salary not disclosed
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Job Details

Languages
German
Experience
Mindestens 1 Jahr Erfahrung im Bereich Kundenservice (Callcenter)

Requirements

  • Mindestens 1 Jahr Erfahrung im Bereich Kundenservice (Callcenter)
  • Hervorragende Deutschkenntnisse in Wort und Schrift
  • Überzeugender Kommunikationsstil
  • Freundliches und empathisches Auftreten am Telefon
  • Zeitliche Flexibilität innerhalb der Servicezeiten (Mo.–Fr., 08:00–16:30 Uhr)
  • Startdatum ab 28.09.2026
  • Erfahrung im Kundenservice für einen Energiedienstleister im Strombereich ist wünschenswert

Responsibilities

  • Betreuung von Kunden bei Anliegen zu Belieferung, Rechnungen und Abschlägen
  • Unterstützung bei der Nutzung des Kundenportals (Login-Fragen, Passwort-Resets)
  • Beratung zu Energiedienstleistungen wie Wallboxen, Photovoltaikanlagen und E-Mobilität
  • Bearbeitung von Anfragen mittels SAP ISU und interner Software
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