Customer Success Manager
New
S
SamsaraConnected Operations
This is a remote position open to candidates residing in the US except Alaska, Austin Metro, Boulder Metro, California, Chicago Metro, Connecticut, Dallas Metro, Denver Metro, Houston Metro, Maryland, Massachusetts, New Jersey, New York, Rhode Island, Seattle Metro, and Washington, D.C.Full-TimeMiddle
Salary65,598.75 - 88,200 USD per year
Apply NowOpens the employer's application page
Job Details
- Experience
- 2 - 4+ years of experience
- Required Skills
- RESTful APIsProblem SolvingStakeholder managementCustomer SuccessSaaSAccount Management
Requirements
- 2 - 4+ years of experience in a customer success, account management, sales, or strategic consulting role.
- Bachelor’s degree from a 4-year institution.
- Experience supporting or working with technical products.
- Strong problem-solving skills and a solutions-oriented mindset.
- Proven track record of building trust and communicating effectively with internal and external stakeholders.
- Strong priority management and high emotional intelligence.
- Passion for taking initiative and thriving in a fast-paced environment.
- Ability to demonstrate diplomacy, tact, and poise under pressure.
- Enterprise SaaS experience preferred.
- Technical proficiency with APIs and integrations preferred.
- Experience working on a Renewal + Growth Quota preferred.
Responsibilities
- Manage a portfolio of 100-200 named accounts, using AI tooling to prioritize engagement and drive efficiency.
- Advise customers on platform customization to meet unique fleet and operational needs.
- Conduct workshops to understand customer operations and recommend workflow changes.
- Compose joint success plans with customers to outline objectives, metrics, and timelines.
- Explain complex technical issues and integration-related features to diverse audiences.
- Collaborate cross-functionally with Sales, Support, Sales Engineering, and Product teams.
- Contribute to the development of team playbooks, workflows, and AI-powered engagement motions.
View Full Description & ApplyYou'll be redirected to the employer's site
