Customer Success Manager, Corporate

New

PetDeskVeterinary Technology

United StatesFull-TimeMiddle

Salary$68,000 - $80,000 a year

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Job Details

3+ years in a Customer Success role
Experience managing a large, diverse portfolio of accounts
Track record of using account health data to prioritize proactively
Comfortable identifying expansion opportunities and partnering cross-functionally with Sales/Account Management
Confident and polished presenting to groups
Experienced delivering webinars or business reviews to non-technical audiences
Skilled at translating data into a clear, business-relevant narrative
Tactful and poised under pressure
Experience with Salesforce, ChurnZero, or similar CS/automation tools (plus)
Veterinary industry experience (plus)

Partner strategically with the Strategic Account Manager, corporate stakeholders, and clinic-level teams to drive retention and customer value
Support corporate and regional initiatives, translate enterprise priorities into clinic-level action, using account health data to identify opportunities to strengthen adoption, engagement, and overall impact
Surface expansion and upsell signals to the Strategic Account Manager team, directly contributing to revenue growth across your portfolio
Partner with Marketing to develop case studies and generate referrals that fuel new business
Design and deliver enablement training that turns product adoption into measurable clinic outcomes
Identify at-risk accounts early and drive mitigation plans that protect retention before issues escalate to corporate leadership
Represent the voice of the customer internally, translating frontline trends into feedback that shapes Support, Product, and Marketing priorities
Deliver regional webinars and business reviews that turn account metrics into a compelling value story for clinic owners and managers
Travel up to 25% to build and deepen regional customer relationships

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