ServiceNow Senior Software Engineer - CSM
New
J
JobgetherIT Services
IndiaFull-TimeSenior
Salary not disclosed
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Job Details
- Required Skills
- Software DevelopmentServiceNow
Requirements
- Strong professional experience developing and implementing solutions on the ServiceNow platform.
- Expertise in Customer Service Management (CSM) and custom application development.
- Experience working on complex or large-scale ServiceNow professional services projects.
- Proficiency in ServiceNow development, configuration, troubleshooting, and platform maintenance.
- Hands-on experience with portals and integrations with external systems.
- Experience with platform upgrades, cloning, patching, and deployments.
- Proven ability to lead, coach, and mentor other software engineers.
- Knowledge of ServiceNow development best practices.
- Certified System Administrator (CSA) certification.
- Certified Application Developer (CAD) or CIS-ITSM certification.
- Strong communication and stakeholder-management skills.
Responsibilities
- Lead, coach, and mentor software engineers while supporting the successful delivery of customer-facing development projects.
- Design, develop, configure, and customize ServiceNow solutions based on functional and technical requirements.
- Perform advanced troubleshooting and root cause analysis for issues affecting the ServiceNow platform.
- Troubleshoot and resolve issues related to Customer Service Management (CSM), integrations, portals, and other ServiceNow modules.
- Develop, support, and maintain integrations between ServiceNow and external systems.
- Collaborate with stakeholders and end users to translate business needs into effective technical solutions.
- Participate in ServiceNow platform upgrades, cloning, patching, and performance optimization.
- Document technical solutions, workflows, and configurations clearly.
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