ServiceNow Senior Software Engineer - AI
New
J
JobgetherIT Services
IndiaFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 3+ years of experience supporting the implementation, administration, configuration, and/or development of ServiceNow
- Required Skills
- Artificial IntelligenceMachine LearningRESTful APIsServiceNowNLP
Requirements
- 3+ years of experience supporting the implementation, administration, configuration, and/or development of ServiceNow across at least two capabilities.
- Strong experience with ServiceNow AI and automation capabilities, including Virtual Agent, Predictive Intelligence, Performance Analytics, and Now Assist.
- Hands-on experience implementing and optimizing Now Assist features such as AI-powered case summarization and resolution recommendations.
- Strong experience with REST and SOAP web services and bi-directional automated integrations.
- Experience integrating ServiceNow with other systems using MID Servers and cloud-to-cloud approaches.
- Experience with data extraction technologies such as JDBC and ODBC, as well as ETL integrations.
- Proven experience implementing and optimizing ServiceNow CMDB, Discovery, Software Asset Management, ITSM, Service Catalog, and Workflows.
- Strong ServiceNow scripting experience, including Business Rules, Client Scripts, UI Builder, and Scripted REST APIs.
- Bachelor’s or Master’s degree in Computer Science, Information Technology, AI/ML, or a related field.
- Willingness to continue developing expertise through ServiceNow competency certifications.
- ITIL Foundation certification is preferred.
- ServiceNow CSA and CAD certifications are preferred.
Responsibilities
- Engage with end-users, IT teams, and key stakeholders to gather requirements and understand business and technical needs.
- Design, develop, and deploy AI-driven applications and workflows on the ServiceNow platform.
- Integrate machine learning, natural language processing, predictive analytics, and automation capabilities across ServiceNow modules.
- Manage the full application development lifecycle including design, coding, debugging, testing, and documentation.
- Configure integrations between ServiceNow and external applications using REST, SOAP, MID Servers, and cloud-to-cloud connectivity.
- Support the implementation and optimization of ServiceNow AI capabilities, including Virtual Agent, Predictive Intelligence, Performance Analytics, and Now Assist.
- Investigate and remediate production incidents within the assigned scope.
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