Head of Global Customer Operations Strategy & Chief of Staff
J
JobgetherCustomer Operations
Based in United StatesFull-TimeSenior
SalaryU.S. national base pay range listed at $156,700–$290,900 annually
Apply NowOpens the employer's application page
Job Details
- Required Skills
- Artificial IntelligenceData AnalysisOperations ManagementStakeholder management
Requirements
- Progressive leadership experience in customer operations, business operations, strategy, management consulting, transformation, or a related discipline, preferably within a global or multi-region environment.
- Demonstrated experience serving as a Chief of Staff, strategy leader, business operations leader, transformation leader, or comparable strategic partner to a senior executive.
- Proven ability to develop and execute multi-year operational strategies with measurable customer, financial, and operational outcomes.
- Experience leading experienced professionals and, ideally, other people leaders in complex organizational environments.
- Exceptional executive communication skills, with the ability to create concise, compelling materials for board, C-suite, and senior leadership audiences.
- Strong financial and analytical capabilities, including budget planning, business cases, KPI development, performance measurement, and variance analysis.
- Ability to influence senior stakeholders, align competing priorities, and drive outcomes across organizational boundaries without relying on direct authority.
- Experience in global customer operations, contact centers, service delivery, or other high-volume customer-facing environments.
- Working knowledge of AI and automation in customer operations, including their implications for workforce planning, organizational design, capacity, and operating models.
Responsibilities
- Serve as a trusted strategic partner and Chief of Staff to the SVP of Global Customer Operations, helping translate strategic objectives into priorities, plans, decisions, and measurable execution.
- Prepare executive briefings, recommendations, positioning materials, follow-ups, and decision-ready narratives for senior leadership, C-suite, and board-level engagements.
- Lead enterprise planning activities, including budgets, forecasts, variance analysis, business cases, performance reviews, and strategic investment planning in partnership with Finance.
- Establish and manage the SVP’s leadership operating rhythm, including agendas, pre-reads, decision framing, action tracking, escalation management, and follow-through.
- Lead strategic capacity planning across regions by connecting customer demand, service commitments, workforce availability, automation benefits, cross-skilling opportunities, and financial constraints.
- Develop and govern workforce plans covering redeployment, cross-skilling, capacity balancing, site disruption planning, organizational design, succession, and approved workforce changes.
- Build structured governance frameworks that establish clear decision rights, priorities, accountability, and escalation paths across global operations and shared-services stakeholders.
- Translate approved technology and automation opportunities into practical workforce and capacity plans aligned with customer operations objectives.
View Full Description & ApplyYou'll be redirected to the employer's site
