Customer Success Lead
J
JobgetherEducation, Workforce Development
Based in United StatesFull-TimeLead
Salary not disclosed
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Job Details
- Experience
- 4–7 years of experience in customer success, account management, enterprise partnerships, or a similar client-facing role.
- Required Skills
- Data AnalysisOperations ManagementStakeholder managementCustomer SuccessAccount ManagementRelationship management
Requirements
- 4–7 years of experience in customer success, account management, enterprise partnerships, or a similar client-facing role.
- Experience managing complex, multi-stakeholder relationships involving significant recurring revenue or enterprise accounts.
- Strong operational skills to manage detailed program implementations and strategic relationships.
- Comfortable working with data to identify trends and translate metrics into client-facing insights.
- Excellent written and verbal communication skills for client meetings and internal discussions.
- Highly organized and self-directed with the ability to manage a portfolio of accounts and competing priorities.
- Strong problem-solving skills to identify risks and coordinate stakeholders toward solutions.
- Experience in education, workforce development, or professional services is highly relevant.
- Experience with workforce training or employer partnerships is a plus.
- Experience working with healthcare organizations is a plus.
Responsibilities
- Lead client intake, onboarding, and program launches from contract execution through cohort kickoff.
- Serve as the primary operational contact and manage a portfolio of enterprise accounts through regular communication and business reviews.
- Monitor program health and proactively intervene to address risks to learner outcomes or client expectations.
- Triage and resolve complex operational issues including enrollment, payment, and data transfer.
- Identify expansion opportunities and partner with Business Development on renewals and account growth.
- Develop scalable playbooks and processes to support an expanding partner portfolio.
- Represent the client perspective internally and coordinate cross-functional execution across Product, Admissions, and Learning teams.
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