Customer Success Engineer
New
R
RoboflowComputer Vision
NY, SF or Remote (US), Primarily operates during daytime hours in the US.Full-TimeMiddle
Salary not disclosed
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Job Details
- Required Skills
- PythonMachine LearningContent creationRESTful APIsCustomer SuccessSaaSComputer Vision
Requirements
- Working knowledge of computer vision and machine learning (datasets, annotation, model training, evaluation, inference).
- Proficiency with Python, APIs, notebooks, and common developer tooling.
- Ability to demonstrate Roboflow platform workflows confidently to customers.
- Understanding of model evaluation concepts (precision, recall, confidence thresholds, confusion matrices).
- Understanding of dataset quality, annotation strategy, and versioning.
- Technical teaching ability to explain unfamiliar concepts clearly to varying levels of experience.
- Experience in program delivery (webinars, workshops, 1:1 sessions).
- Strong content creation skills for written, recorded, and live educational formats.
- Excellent workload management and professional customer communication skills.
- Pattern recognition skills to identify and systematically solve recurring friction points.
Responsibilities
- Develop, deliver, and continually improve technical enablement programs for self-serve customers covering onboarding, annotation, model training, and evaluation.
- Host bi-weekly webinars, technical workshops, office hours, and live educational sessions.
- Develop learning journeys that guide customers toward sophisticated use of Roboflow technology.
- Deliver structured 1:1 Targeted Enablement for qualifying customers.
- Create reusable technical enablement assets including documentation, videos, walkthroughs, and reference materials.
- Identify recurring customer questions and turn them into scalable educational programs.
- Monitor customer activation and engagement signals to identify cohorts for specific enablement.
- Collaborate with Product to identify and close recurring knowledge and usability gaps.
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