IT Support Technician
New
P
Proactive Technology ManagementManaged IT Services
United States, 10am-7pm or 11am-8pm ESTFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 4+ years working at or above Tier 3-level support
- Required Skills
- Networking
Requirements
- 5+ years of experience with Office 365 and Windows Servers.
- 5+ years of experience troubleshooting firewalls (Sophos, Cisco, SonicWall, Watchguard).
- 5+ years of experience in network setup including APs, switches, and firewalls.
- Extensive experience leading migrations.
- Extensive experience in virtualization and networking.
- 4+ years working at or above Tier 3-level support or in a specialist role.
- Strong fundamental grasp of Active Directory and general IT security.
- Ability to work a hybrid schedule including some on-site requirements.
- Excellent customer service skills.
- Bachelor's degree preferred.
- IT-related certifications preferred.
- MSP experience preferred.
Responsibilities
- Set up and maintain customer networks from cloud to keyboard.
- Install and configure Windows Servers and related infrastructure.
- Perform ongoing support for access points, firewalls, and switches.
- Conduct remote troubleshooting for client issues.
- Perform on-site support visits when required.
- Track all time consistently using the company ticketing system.
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