Proactive Technology Management specializes in providing web app development, custom software, network, help desk, and consulting services.
This company offers remote work opportunities.
Proactive Technology Management is an IT services company that provides web app development, custom software, network, help desk, and consulting services. The company specializes in IT solutions for small to medium-sized businesses and offers managed IT services including 24/7 monitoring, security management, data backup and recovery, and strategic planning. Products offered include security software, Office 365, and website hosting. The company supports over 12,000 individuals across more than 550 companies in 42 states. Specific products available on a month-to-month subscription include ThreatDown by Malwarebytes, Sophos Firewalls, Cloud Backup for Servers and Workstations, Office 365, Email Security and Anti-Spam, WordPress Hosting, and OpenDNS. Software development services include custom internal web applications, mobile app development, low-code/no-code rapid application development, data engineering, and machine learning. Proactive Technology Management was founded in 2007 and is based in Bingham Farms, Michigan.
The company supports a remote-friendly work environment and seeks independent IT experts comfortable communicating with a remote team. Working practices include monthly check-ins and annual path planning.
The company uses technologies such as Viewport Meta, IPhone / Mobile Compatible, Apple Mobile Web Clips Icon, Google Tag Manager, Euro, DNSSEC, Google Font API, HSTS, Google Analytics, and WordPress. The IT Support Technician role requires experience with Networking, Office 365, Windows Desktops, Windows Servers, Active Directory, and Security. Specific requirements include 5+ years of Office 365 and Windows Server experience, 5+ years of Firewall troubleshooting experience with Sophos, Cisco, SonicWall, or Watchguard, and 5+ years of Network Setup experience. The role also requires extensive experience with migrations, virtualization, and networking. The position involves setting up customer networks, Windows Server installation, configuration maintenance, ongoing support for access points, firewalls, and switches, and remote troubleshooting, with some on-site work.
The company offers a defined career path for growth, including progression from Technician to Integrator, Engineer, and Consultant roles. New employees engage in a structured onboarding process that includes shadowing team members, participating in troubleshooting, and joining on-site projects during the first 30 days. Most troubleshooting is handled remotely. The company operates Monday through Friday, with one Saturday per month required for the first 18 months in the IT Support Technician role. The IT Support Technician position is full-time, available to local or remote workers in the United States, with working hours between 10am-7pm or 11am-8pm EST.