Senior ServiceNow Business Analyst
New
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ServosIT Consulting
Location: United StatesFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- At least 4 years
- Required Skills
- AgileBusiness AnalysisChange ManagementServiceNow
Requirements
- At least 4 years of experience working with ServiceNow customers.
- Strong skills in relationship building, business process improvements, and requirements gathering.
- Experience defining client solutions and supporting organizational change management.
- Familiarity with basic administration of the ServiceNow platform.
- Certified ServiceNow Administrator (CSA) preferred.
- Familiarity with the ITIL framework.
- Proficiency in both traditional (waterfall) and agile project methodologies.
- Strong communication skills with experience working directly with client stakeholders.
- Ability to travel up to 20% of the time.
Responsibilities
- Work with client stakeholders and team members to gather requirements and translate them for technical delivery.
- Coordinate client demos, testing, and workshops to ensure a seamless project lifecycle.
- Advocate for quality and change management while maintaining ServiceNow industry standards.
- Provide continuous documentation to communicate requirements and project visibility.
- Develop a deep understanding of implemented solutions and customer business processes.
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