Member Care Advocate II
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WellthDigital Health
Location: Remote, 8:00 AM PST to 4:00 PM ESTFull-TimeMiddle
Salary27 - 30 USD per hour
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Job Details
- Languages
- Bilingual (English/Spanish)
- Required Skills
- Customer serviceCritical thinking
Requirements
- High school diploma or equivalent.
- Bilingual (English/Spanish).
- Prior customer service or healthcare navigation experience.
- Prior working experience and understanding of health insurance or care coordination.
- Excellent customer service and communication skills.
- Empathetic, proactive, and solution-oriented approach.
- Strong critical thinking and organizational skills with the ability to problem solve and navigate multiple tools.
- Highly proficient using technology and learning new systems quickly.
- Experience working with diverse or underserved populations (preferred).
Responsibilities
- Answer questions about the Wellth Rewards program and assist with technical or app-related questions and needs.
- Assist with healthcare access tasks, such as finding a medical provider, scheduling appointments, or arranging follow-up care.
- Help members access tools and services available through their health plan (e.g., BP cuffs, Rx delivery, transportation).
- Advocate on behalf of members by helping them understand and access the benefits and resources available to them.
- Re-engage members who are struggling with app check-ins or adherence.
- Communicate with members across channels (phone, text, email) with empathy and clarity.
- Escalate complex or unique issues through appropriate channels.
- Continuously evaluate and provide feedback on strategies to best support and increase impact for members.
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