Customer Care Agent – Digital Branch Global
New
S
SIXTMobility Services
You can work from anywhere in Spain, 24/7 shift modelFull-TimeEntry
Salary€22,800 gross per year (12 payments) plus €60 telework allowance, and a 30% night shift premium
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Job Details
- Languages
- German, English, and Spanish
- Required Skills
- Customer service
Requirements
- Fluency in German, English, and Spanish.
- Strong customer orientation with proactive problem-solving skills.
- Excellent communication skills with the ability to explain complex processes simply.
- Confidence and authenticity when presenting in video calls.
- Digital affinity and comfort using modern tools and software.
- Willingness to work a 24/7 shift model including weekends and public holidays.
- Strong team collaboration skills for an international environment.
- Sales instinct to identify and recommend relevant products.
Responsibilities
- Support customers via phone, email, and video on a 24/7 basis.
- Guide customers through the full pick-up process from verification to vehicle departure.
- Explain digital workflows and processes clearly in video calls.
- Manage and resolve reservation, rental, and account data inquiries.
- Collaborate with international Sixt stations to ensure smooth customer journeys.
- Recommend additional products and services to enhance the customer rental experience.
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