Spanish Speaking Customer Agent
New
M
Mercier Consultancy GroupConsumer Electronics
Greece, Bulgaria, Spain, Portugal, ItalyFull-TimeEntry
SalaryCompetitive Monthly Salary reflective of your experience and expertise
Apply NowOpens the employer's application page
Job Details
- Languages
- Spanish, English
- Required Skills
- Customer serviceTroubleshootingTechnical supportCRM
Requirements
- Native or fluent Spanish language skills (spoken and written)
- Must hold a valid European passport
- Available to start during the 2nd or 3rd week of October
- Good working knowledge of English for internal communication
- Strong communication and interpersonal skills
- Ability to work independently in a remote environment
- Self-motivation and time management skills
- Comfortable using digital tools, CRM platforms, and standard office software
- Previous experience in customer service, technical support, or consumer electronics is an advantage
Responsibilities
- Provide high-quality customer support to Spanish-speaking clients of Dyson via phone, email, and live chat, addressing inquiries related to consumer electronics products
- Assist customers with product information, troubleshooting, and technical guidance for Dyson's range of consumer electronics
- Handle and resolve customer complaints efficiently and professionally
- Process orders, returns, warranty claims, and exchanges in accordance with company policies
- Accurately log all customer interactions and case details within the CRM system
- Collaborate with internal teams and escalate complex technical issues when necessary
- Stay informed on the latest Dyson products, updates, and promotions
- Consistently meet and exceed individual performance targets and team KPIs
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