Senior Director, Enterprise Application Support
New
A
AnewHealthHealthcare IT
United StatesFull-TimeDirector
Salary not disclosed
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Job Details
- Experience
- 10+ years of progressive IT experience, with at least 5+ years in a senior leadership role overseeing enterprise-scale application support or IT operations.
- Required Skills
- JiraOperations ManagementConfluenceEHR
Requirements
- Bachelor’s degree in Computer Science, Information Technology/Systems or equivalent.
- 10+ years of progressive IT experience.
- 5+ years in a senior leadership role overseeing enterprise-scale application support or IT operations.
- 5-8 years of experience in a healthcare-based help desk or support environment.
- Proficiency with healthcare software, terminologies, EMRs, or EHRs.
- Expertise in ITIL service management frameworks.
- Proficiency with ITSM platforms (e.g., Atlassian: JIRA, Confluence and/or Status Page).
- Exceptional communication skills with the ability to translate technical issues for executive audiences.
- Ability to handle stress and prioritize in a fast-paced environment.
- Availability outside of normal business hours as needed.
Responsibilities
- Define and execute the global operational strategy for enterprise application support across all business units.
- Establish, monitor, and report on executive-level KPIs and operational metrics to guarantee platform uptime and performance.
- Participate in enterprise-wide incident response management for critical application outages.
- Direct, mentor, and scale a high-performing department of Enterprise Application Support managers, engineers, and liaisons.
- Act as the primary liaison between enterprise application support operations and business executive stakeholders regarding application performance and roadmap alignment.
- Champion automation, AI-driven operations (AIOps), and self-healing systems to reduce manual support intervention.
- Collaborate with End-Users, Product and Engineering leaders to ensure customer satisfaction and smooth transition of new software.
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