Customer Service Specialist
New
C
Calyxo, Inc.Medical Device
Remote, USAFull-TimeMiddle
SalaryA competitive hourly rate between $28.46 - $33.65 and variable incentive plan
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Job Details
- Experience
- Minimum 5 year's experience in a customer service role in the medical device or durable medical equipment industry
- Required Skills
- SalesforceMicrosoft ExcelNetSuiteQuickBooks
Requirements
- High school diploma.
- Minimum 5 years of experience in a customer service role in the medical device or durable medical equipment industry.
- Proficiency with MS Word, Excel, Outlook, and Teams.
- Excellent interpersonal and phone etiquette skills.
- Strong attention to detail and ability to multi-task in a fast-paced environment.
- Effective problem resolution, planning, and organizational skills.
- Ability to work independently and as part of a team.
- Compliance with relevant county, state, and Federal rules regarding vaccinations.
- Travel requirement of 10%.
- Netsuite, Salesforce, and QuickBooks experience preferred.
Responsibilities
- Responsible for customer order fulfillment, open order management, service issues and resolution, while acting as primary liaison between customers, sales and cross functional departments.
- Review and maintain open orders to quickly resolve delivery blocks, billing blocks, and incomplete order status.
- Collaborate with Customer, Sales, Legal and Finance to support the New Account setup process.
- Work with 3PL, supply chain, and sales to manage customer expectations and ensure order fulfillment requirements are met.
- Maintain Customer Equipment records and facilitate the upgrade process.
- Support Equipment Evaluation program and coordinate the shipment, return or purchase conversion.
- Investigate and process Credits, Debits and Returned Goods Authorizations.
- Facilitate trunk stock requests and conduct monthly trunk stock audits and reconciliation with sales.
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