Bilingual Virtual Medical Administrative & Patient Growth Coordinator
New
S
Staffing for DoctorsMedical Practice
Colombia. Honduras. Nicaragua. El Salvador. Guatemala. Ecuador, Monday – Friday, 8:00 AM – 5:00 PM ESTFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Fluent, natural spoken and written English and Spanish.
- Experience
- 2+ years
- Required Skills
- Customer serviceCRM
Requirements
- Fluent, natural spoken and written English and Spanish.
- Minimum 2+ years of direct experience supporting a U.S.-based medical practice in a front-office or administrative capacity.
- Proven background in patient scheduling, inbound/outbound calls, and customer service.
- Ability to maintain a bubbly, warm, and highly confident phone presence.
- Strong understanding of HIPAA guidelines.
- Ability to work independently and manage tasks without constant direction.
- Experience with lead conversion or sales is strongly preferred.
- Experience in DPC, concierge, or wellness practice models is strongly preferred.
- Familiarity with recurring membership billing models and CRM platforms is strongly preferred.
- Maintain a quiet, private, HIPAA-compliant home office with a high-speed computer and noise-canceling headset.
Responsibilities
- Serve as the primary voice of the practice by handling high-volume inbound and outbound phone calls in English and Spanish.
- Schedule appointments, manage patient messages, and provide exceptional customer care.
- Engage prospective patients via calls and texts to explain services and membership models, driving patient acquisition.
- Assist with membership onboarding, enrollment, and administrative billing processes.
- Monitor provider task queues, organize patient records, and proactively resolve operational bottlenecks.
- Identify administrative challenges independently and implement actionable solutions.
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