Supervisor, Patient Solutions (ACCESS)
New
A
AledadeHealthcare
Remote, United States, Eastern Standard Time (EST) alignment required, including occasional evenings and Saturdays.Full-TimeManager
Salary not disclosed
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Job Details
- Experience
- 3+ years of supervisory experience
- Required Skills
- EHRCross-functional collaborationProcess improvement
Requirements
- High School Diploma.
- 3+ years of supervisory experience in patient outreach, customer service, or call center operations.
- Strong verbal and written communication skills.
- Experience with Call Center Platforms and telephony systems.
- Proven ability to thrive and adapt in a fast-paced environment.
- Strong cross-functional collaboration skills.
- Track record of translating team KPI data into actionable operational improvements.
- Flexibility to work shift schedules aligned with Eastern Standard Time (EST), including occasional evenings and Saturdays.
- Bachelor’s degree in Healthcare, Business Administration or related field (preferred).
- Experience with agentic AI platforms or AI-driven engagement tools (preferred).
- Experience with EHR platforms such as athenaOne, intake/RPM tools, and medical billing/CPT coding (preferred).
- Familiarity with value-based care models, CMS Innovation Center programs, or chronic care management (preferred).
Responsibilities
- Direct daily outbound and inbound workflows to ensure high-quality patient engagement and operational efficiency.
- Monitor productivity, documentation accuracy, and team KPIs like enrollment and conversion rates.
- Manage inbound enrollment, onboarding, and care management queues, including resolving complex operational escalations.
- Identify workflow bottlenecks and leverage data insights to implement operational best practices.
- Lead, coach, and mentor a remote team of Outreach Specialists and Coordinators.
- Conduct 1:1 coaching, performance reviews, and individual development planning.
- Partner with medical practices and stakeholders to eliminate care barriers and optimize the patient journey.
- Support testing and scaling of new workflows for the CMS ACCESS model and AI engagement platforms.
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