Patient Engagement Specialist I
New
S
Sprinter HealthHealthcare
Remote - United States, PST/CSTFull-TimeEntry
Salary$21 per hour
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Job Details
- Experience
- At least 2 years of outbound call center experience including at least 1 year in the healthcare industry
- Required Skills
- ZendeskEHR
Requirements
- At least 2 years of outbound call center experience.
- At least 1 year of experience in the healthcare industry.
- Proficiency in electronic health record (EHR) systems.
- Proficiency in healthcare software.
- Strong verbal and written communication skills.
- Experience managing multiple communication channels (phone, email, chat).
- Experience with Zendesk (preferred).
- Experience with Five9 (preferred).
- Ability to work in a fast-paced, high-pressure environment.
- Strong organizational skills and ability to follow processes.
Responsibilities
- Review and follow up on inbound patient requests.
- Perform 150 to 200 outbound calls daily using an auto-dialer tool.
- Speak with 80 to 100 patients daily to book an average of 19 appointments.
- Build trust with patients and caregivers to encourage and motivate them to schedule appointments.
- Educate patients on ordered services and the benefits of at-home care.
- Maintain knowledge of partner care models to answer patient questions.
- Collaborate with representatives and healthcare professionals.
- Escalate complex situations or concerns to appropriate teams.
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