Desktop Support Engineer L1
B
Blue MantisManaged Services
United StatesFull-TimeEntry
Salary21 - 25 USD per hour
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Job Details
- Experience
- 3-5 years of Service Desk Experience
- Required Skills
- AzureMicrosoft OfficeNetworkingTroubleshooting
Requirements
- 3-5 years of Service Desk experience.
- Proficiency with Windows 7, 10, and 11.
- Expertise in MS Office applications (2000-2023) and O365/Exchange/POP email support.
- Experience with O365 and Azure Admin portals.
- Familiarity with Intune, MFA/2FA applications, and spam filtration tools.
- Experience with ITSM ticketing systems (ServiceNow preferred).
- Moderate to strong Mac iOS troubleshooting capabilities.
- Understanding of domain/corporate IT environments.
- Knowledge of basic network technologies (LAN, WAN, wireless) and VPN clients.
- Ability to troubleshoot hardware, including laptops, desktops, thin clients, and printers.
- Basic knowledge of security principles, virus identification, and antivirus tools.
Responsibilities
- Provide technical support via phone and remote tools to end users.
- Conduct first-level technological problem determination and resolution.
- Record and track incidents accurately within the ticketing system.
- Troubleshoot Windows OS, O365, hardware, and mobile device issues.
- Manage network and security support tasks, including VPN and antivirus remediation.
- Collaborate across multiple tickets and projects in a fast-paced environment.
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