Coach
C
CalibrateHealth and Wellness
United States, 8am - 1pm ET, Monday-FridayPart-TimeMiddle
Salary20 USD per hour
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Job Details
- Experience
- 5+ years of professional work experience required
- Required Skills
- Customer serviceGoogle WorkspaceSlack
Requirements
- 5+ years of professional work experience.
- Minimum of 2 years of coaching experience, or 1 year plus a coaching certification.
- NBHWC coaching certification is preferred.
- Customer service experience is preferred.
- Strong verbal and written communication skills.
- Strong interpersonal skills with the ability to build rapport quickly.
- Proficiency with remote work tools, specifically Google Suite, Slack, and video conferencing software.
- Ability to work on a computer for extended periods.
- Predictable and regular attendance during 8am - 1pm ET shift.
- Experience in a fast-paced environment or startup experience is preferred.
- Self-starter with the ability to hold oneself accountable in a remote environment.
Responsibilities
- Implement core coaching competencies to inspire and support members throughout their lifestyle journey.
- Engage, support, and retain members by establishing strong rapport and delivering compassionate, solution-focused service.
- Ensure quality member experiences across asynchronous messaging, phone, and live chat.
- Handle inbound member calls in a professional, timely, and caring manner.
- Assist members with program inquiries, information verification, and account updates.
- Personalize the program by setting relevant, incremental goals aligned with unique member needs.
- Maintain comprehensive documentation of all member interactions and escalate issues as necessary.
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