Healthcare Sales Specialist
W
Winning AssistantsHealthcare
Philippines, 8:00 AM – 5:00 PM Central TimeFull-TimeMiddle
Salary5 - 6 USD per hour
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Job Details
- Languages
- English
- Experience
- 1–3 years preferred
- Required Skills
- Customer serviceEHRHIPAACRM
Requirements
- Relevant experience in healthcare, patient scheduling, patient access, customer service, or call center operations.
- Proficiency in speaking and writing clear, professional English.
- Knowledge of HIPAA requirements and commitment to patient confidentiality.
- Ability to work a 40-hour workweek, Monday–Friday, 8:00 AM – 5:00 PM Central Time.
- Strong organizational, time-management, and multitasking skills.
- Reliable high-speed internet (minimum 25 Mbps) and a quiet, professional workspace.
- Noise-canceling headset and a webcam for virtual meetings.
- Ability to submit an NBI Clearance and/or Local Police Clearance before onboarding.
- Experience with CRM platforms, EHR/EMR systems, or VoIP healthcare phone systems is preferred.
- 1–3 years of relevant patient-facing or healthcare experience is preferred.
Responsibilities
- Handle inbound and outbound patient inquiries through phone, email, chat, and text.
- Promptly contact patients following an inquiry, referral, or prescription.
- Schedule appointments at appropriate clinics based on patient needs and provider availability.
- Coordinate with intake, billing, clinic teams, and physician offices to resolve care barriers.
- Document all patient interactions, outreach attempts, and follow-up actions accurately.
- Review and confirm required documentation, including prescriptions, insurance information, and referrals.
- Maintain HIPAA-compliant work practices and protect patient confidentiality.
- Participate in virtual training, coaching sessions, and team huddles.
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