Behavioral Health Medical Virtual Assistant - Scheduling & Patient Intake
W
Winning AssistantsBehavioral Health
Philippines, Monday–Friday | 8:00 AM–5:00 PM Central TimeFull-TimeMiddle
Salary$5–$7 USD/hour, depending on experience
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Job Details
- Languages
- English
Requirements
- Proven experience as a Medical/Healthcare Virtual Assistant or similar role.
- Strong spoken and written English communication skills.
- Experience with eClinicalWorks or similar EHR/EMR systems.
- Proficiency in Google Calendar for complex appointment management.
- Experience using RingCentral or similar phone systems for patient communication.
- Familiarity with patient intake, insurance verification, and prior authorization workflows.
- Ability to triage messages and handle sensitive patient information.
- High-speed internet (min 25 Mbps) and a quiet, professional workspace.
- Ability to attend video meetings with camera on as required.
Responsibilities
- Answer inbound patient calls professionally and document inquiries accurately.
- Manage and update patient appointments while preventing double bookings.
- Monitor email and referral channels to process new patient inquiries.
- Collect and coordinate patient paperwork and forms to facilitate intake.
- Verify patient insurance eligibility and assist with prior authorization workflows.
- Triage patient messages and escalate clinical issues to providers appropriately.
- Route medication refill requests to the appropriate clinical staff.
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