Client Operations & Delivery Lead
New
S
StorytellerB2B SaaS
Fully remote working anywhere in Canada!, Must align closely with US Eastern Time across weekdaysFull-TimeSenior
Salary95,000 - 110,000 CAD per year
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Job Details
- Required Skills
- Data AnalysisCross-functional Team LeadershipOperations Management
Requirements
- Proven experience in direct people leadership, including setting standards and handling performance.
- Strong operational grip with the ability to manage multiple workstreams simultaneously.
- Practical AI fluency for improving operating loops and output quality.
- Analytical ability to interrogate data and derive actionable decisions.
- Excellent communication skills for managing internal stakeholders and senior client relationships.
- Cross-functional range covering design, content, product, engineering, and service delivery.
- Systems thinking to improve processes rather than relying on manual effort.
- Resilience and pace to reorganize work under changing priorities.
- Attention to detail regarding project status, handoffs, and ownership.
- Genuine interest in basketball and sport to anticipate operational needs.
Responsibilities
- Lead and develop the multidisciplinary team delivering work for the account.
- Maintain one clear operating picture across priorities, owners, deadlines, dependencies, risks and decisions.
- Set the team's workload and standards, inspect delivery and intervene early when quality, pace or performance slips.
- Run a high volume of work across content, publishing, design, analytics, client projects, releases, integrations and AI-enabled services.
- Turn unclear requests into a practical plan covering outcomes, scope, ownership, and deadlines.
- Use operating, audience and delivery data to diagnose problems and make decisions.
- Improve the internal operating system by building useful review rhythms, automations, and controls.
- Prepare concise, accurate client updates and lead day-to-day delivery conversations.
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