F2P Customer Success Associate
S
SleeperSports Gaming
Remote, United StatesFull-TimeEntry
SalaryCompetitive salary plus benefits including Medical, Dental, PTO, 401k.
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Job Details
- Required Skills
- Problem SolvingWritten communicationVerbal communicationCustomer support
Requirements
- Excellent verbal and written communication skills.
- Strong problem-solving abilities with the capacity to identify user intent.
- High degree of empathy and a customer-centric personality.
- Ability to work weeknights and weekends (5 days of work with 2 days off).
- Initiative-taking and comfortable challenging conventional wisdom.
- Ability to collaborate across multiple departments.
- Sleeper platform fandom is a plus.
- Experience with Intercom is preferred but not required.
Responsibilities
- Support and nurture user relationships by acting as the front-line for user inquiries.
- Manage user onboarding processes to ensure a positive first experience.
- Resolve bug and usability issues reported by users.
- Collect the voice of the customer and funnel feedback to internal product and engineering teams.
- Prioritize product and feature requests based on user feedback.
- Communicate effectively with users across multiple channels including email, chat, and social media.
- Provide exceptional customer service through deep product knowledge.
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