Customer Success Agent (English-Speaking)
New
R
Rayyan Systems, Inc.Research SaaS
Source API remote eligibility restrictions: United StatesFull-TimeJunior
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- Fluency in English
- Experience
- 2+ years in Customer Success, Support, or SaaS roles
- Required Skills
- Customer SuccessSaaSZendeskCRMCustomer support
Requirements
- Have 2+ years in Customer Success, Support, or SaaS roles.
- Be fluent in English.
- Be familiar with Zendesk or similar support platforms.
- Have experience using CRM tools; Zoho CRM is a plus.
- Be able to host and facilitate webinars or online training.
- Bring a customer education and lifecycle engagement focus.
- Have a strong documentation and knowledge-sharing mindset.
- Be process-oriented and driven to identify improvements and automation.
- Be collaborative and interested in improving the customer experience.
- Be familiar with Microsoft Office 365.
Responsibilities
- Respond to customer inquiries via Zendesk.
- Guide customers through onboarding journeys and support their success.
- Prepare users for upgrades, renewals, and feature adoption milestones.
- Create and maintain knowledge base articles.
- Host webinars and training sessions to support user enablement.
- Identify and implement AI or automation tools to streamline support workflows.
- Monitor customer health and engagement, and proactively address challenges.
- Gather user feedback and collaborate with Product and Engineering.
- Contribute to building the Customer Success function and internal playbooks.
View Full Description & ApplyYou'll be redirected to the employer's site
