Software Technical Writer

New

US - RemoteFull-TimeMiddle

Salary76,200 - 102,900 USD per year

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Job Details

2+ years of experience as a software technical writer, software developer, CRM administrator, marketing automation administrator, technical support engineer, or in a related role.
Enthusiasm for educating customers and ability to create clear, user-centric content.
Strong attention to detail, with excellent grammar, writing, and communication skills.
Ability to communicate clearly and concisely with all levels of application users, including end users, administrators, and developers.
A strong focus on user needs and a passion for building excellent software experiences.
Confidence managing projects independently while also contributing effectively as part of a collaborative team.
A 4-year degree or equivalent practical experience.
Preferred: In-depth understanding of Sugar Sell, Sugar Serve, Sugar Market, and related applications.
Preferred: Experience contributing to software feature planning.
Preferred: Working knowledge of Linux, Apache, MySQL, PHP and other web application technologies.

Create and publish clear, high-quality product content, including user guides, release notes, knowledge articles, troubleshooting guidance, and best practices.
Build deep product expertise and serve as a trusted subject matter expert for the Sugar products you support.
Participate in product grooming, design reviews, demos, and release activities to understand new capabilities and advocate for the user.
Partner with Product, Engineering, UX, and Support to identify gaps, influence product improvements, and enhance the customer experience.
Turn complex technical concepts into simple, useful, and easy-to-understand content.
Develop templates, reusable skills, and automated workflows to improve content quality, consistency, and team efficiency.

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