Chat Support Representative
B
Bilgewater GroupCustomer Support
WorldwideFull-Time
Salary17 - 23 USD per hour
Apply NowOpens the employer's application page
Job Details
- Languages
- English
- Required Skills
- Customer serviceWritten communicationMultitaskingComputer skillsCRM
Requirements
- Previous customer service, chat support, retail, hospitality, or similar experience
- Strong written English and communication skills
- Good typing and multitasking skills
- Patient, friendly, and customer-focused approach
- Comfortable handling multiple conversations at once
- Basic computer skills and ability to learn new systems
- Ability to work independently in a remote environment
- Reliable internet connection and suitable workspace
Responsibilities
- Respond to customer questions through online chat
- Resolve common customer issues and service requests
- Provide accurate information about orders, services, and locations
- Escalate issues that require additional support
- Document customer interactions in company systems
- Maintain a friendly and professional tone across all conversations
- Meet established response and service-quality standards
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